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The Contact Center World is Changing

3 Ways to Plan Strategically

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As contact centers look to adjust to the increasing demands of customers and the various ways in whi

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  • Art Schoeller
    As Vice President and Principal Analyst at Forrester Research, Art Schoeller supports Application Development & Delivery (AD&D) Professionals.. →
  • Robert Killroy
    As Chief Customer Officer, Robert Killory’s primary role is to focus on the development and execution of all programs designed to sustain superior.. →
  • Keywords:
  • contact enters
  • mutichannel communication
  • productivity
  • Industries:
  • General