Dave Stein Executive Series
Customer Enagement Before, During and After the Sale
In this session, Steve will share what it really takes to achieve Customer Engagement excellence. As a result of his firm’s stellar work with some of the largest and most recognized brands, Steve believes that most sales training companies have it wrong. They focus on winning the deal. Many suppliers have it wrong as well, with no strategy, tools, or understanding of what it takes to build a long-term relationships where both supplier and customer achieve new levels of mutual value.
Join Steve and Dave and you will learn:
- What works and what doesn’t when suppliers attempt to engage the customer
- What customers don’t care about and what they do
- Why relationships matter
- Key considerations for suppliers and customers before, during, and after the sale
- Key attributes of a Customer Engagement Professional, Inc.