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Market Share Shifts: What Is Changing and Why

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Services market share historically changed at a glacial pace. However, history is no longer an indicator of near-term dynamics. New buyer priorities and disruptive competitors are putting more of the $932 billion services market in play than ever before. In fact, 46% of CIOs expect to work with entirely new categories of partners to execute digital business and Nexus of Forces strategies over the next three years. Nearly half (99) of the top 200 services providers did not grow in 2013, while 60 providers grew by more than 10%.